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Roban stores Ltd is committed to the privacy of all its users. The privacy of ours users is extremely important to us and we want to be as clear and open as possible about what we do and why we do it.

Please read carefully and understand this policy. They apply to the Roban Plus card and all plus Points promotions. We operate this site in order to promote products and services and, where these are provided by our partners, to be the interface between our customers and our partners. Our partners may have their own privacy policies which you should also view. Roban stores ltd. is not responsible for any products and/or services featured on any third party website. You should exercise caution and look at the Privacy Policy applicable to the website. You should bear in mind that any participation by using our website, or providing information to us in our stores means you agree these terms. We have set out all the details below.


INFORMATION WE COLLECT

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PRIVACY POLICY

We only collect information that we know we will genuinely use. To be able to use this service you are required to give us your contact information. The information you give to us is what we use to provide the service you request. You can change your registration details through the account facilities of on the website or in store.

  1. Personal Information: This will include your name, address, date of birth, contact number, and email address. We may need to collect these information in order to be able to send you birthday related offers, or contact you quickly if there is any problem with your account. This is information we keep safe and so that we can have your information to hand each time you visit the store.
  2. Unique Identification Number: we may issue a unique identification number from time to time, such as your Roban Plus card number.
  3. Technical information: we collect details about your device when you access our websites. We specifically save each device’s name, operating system, web browser, geographic location and unique identifying codes (MAC address or IMEI number).
  4. Correspondence: if you contact us by email or phone we may keep the record of that correspondence


HOW WE USE THE INFORMATION COLLECTED

  1. Web experience: To provide our customers with good web experience it requires a certain amount of technical information to work properly. For example, our local store finder is most effective when we can tell where you are first.
  2. Customer care and correspondence:  we may contact you from time to time regarding our products, promotions, offers, sponsored events, and other services. To get feedback from you about our products, websites, and other services and activities. If you stop shopping with us or using our services, we may try and tempt you back to us
  3. Social Media: or other public comments you might make, whether they are about us, our products, websites, services or other activities.
  4. Advertising: to advertise products and services to our customers through social media or email newsletters on our products and services.
  5. Information update: Up-to-date information on our products, services, and websites.
  6. Identity Fraud: Your privacy is important to us and we will try to protect you from any potential criminal behaviour, including identity theft.
  7. Understanding the customer: We want to understand our customers better so our aim is to focus on things that are likely to appeal to you through our offers, news, information and events. We can then spot trends and customer traits based on geographic locations, shopping experience, and behaviour. We try to do this in an exciting and interesting way while providing great service and value.
  8. To assist us in purchasing new products: We may need to gauge whether a new product is likely to appeal to a large proportion of our customer base. And if not, we’ll want to know why.
  9. Market research:  based on market trends and common factors, it helps us to improve the products and services we offer to all our customers.
  10. To see if the money we spend on marketing and advertising across all media represents good value for us or not.

SECURITY

This Privacy Policy regulates the use by Roban stores Ltd of the information you provide when using our website websites. Information security is very important at Roban stores so we have taken many steps in order to make your shopping experience with us secure. The information you provide to us will be kept safe.  In order to prevent the disclosure of your information, we have put in place suitable procedures to protect and secure information that is collected online or in-store.

Security in our officesaccess to your information is restricted in our stores and offices. Only employees who need the information to perform a specific job are granted access to personal data. The servers that store this information are kept in a secure environment.


NOTIFICATION CHANGES TO THIS POLICY

We reserve the right to change our privacy policy at any time, in case we make changes we will post these changes on this website so you know what information we collect and how we use it. You will be informed if at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected. You will have a choice as to whether or not we use your information in this different manner.